Sign Language Interactions are delighted to be awarded the SCoD Star award for Outstanding Achievement for contactSCOTLAND-BSL.
The development and success of contactSCOTLAND-BSL is truly a result of vision, innovation and partnership working across the public, third and private sector. Deaf and hearing people living in Scotland can now communicate with each other instantly via an online British Sign Language Interpreter, creating greater access, inclusion and equality.
Equally proud to come runners up in the Digital Innovation category.
We are pleased (but not for all of course!) that our Working as an Online Interpreter Workshop scheduled for Monday 31st October, 2016 is now fully subscribed.
We are now planning additional workshops to take place in the East, North East and Highlands starting early in the new year.
As we know technology is forever advancing as with access to civil and civic society for Deaf BSL users similarly increasing – technology is now playing an important part for accessibility and equality for BSL users – with video interpreting now with us as part of everyday life/living (opposed to being there in the future!) And it aint going away!!!
Ground breaking news from NHS Greater Glasgow & Clyde (GG&C) – Video Remote Interpreter service (VRI) now available for Deaf BSL patients using Sign Language Interaction’s SLi-NOW! on-line interpreter services is now available.
Working with the Corporate Inequalities Manager, Jac Ross, there are 6 Chromebooks (small laptops) that contact directly to our on-line interpreter service, providing access to communication where and when needed.
How does it work?
The ‘clinician’ (doctor, nurse etc.) will contact the online service using the Chromebook, the Deaf BSL user will see the on-line interpreter on screen and the clinician can speak and hear the interpreter – Simple!
Where is it available?
The service will be available from the Queen Elizabeth University Hospital (QEUH) (New Glasgow Sothern General).
Initially Chromebooks will be available at:
- Patient Information Centre (PIC)
however, with Chomebooks being so portable, can be made available at other NHS GG&C hospitals/ facilities.
When is it available?
We are pleased to provide cover for this unique service on a 24hour basis
National Video Relay Service Awarded
Sign Language Interactions are pleased to announce that they will continue as delivery partner for ‘contactSCOTLAND-BSL’. Scotland’s first national video relay service with Deaf people.
contactSCOTLAND-BSL enables the Scottish Deaf Community/Deaf British Sign Language (BSL) users, the means to contact any of the 130+ Scottish public bodies as well as any of the 1,000s of third sector organisations, by accessing an on-line BSL/English interpreter who relays the conversation between the two parties. Providing an equitable service which can be so easily taken for granted by the wider population.
The award of the contract, after an open tender competition, follows a highly successful year-long pilot that was funded and evaluated by the Scottish government. Over 6,000 calls were made by deaf people during the pilot and this number is expected to substantially increase over the next three years.
BSL users can access this unique national service by PCs/Laptops with a webcam and internet connection or, as over 90% of incoming calls do so, by smartphones and tablets. All that is required is having the ‘app’ installed and access to Wi-Fi. The service operates between 8am to 12 midnight, 7 days per week, 365 day per year.
Provision of a video relay service assists public services meet their legal obligations in relation to the Human Rights Act 1998, Equality Act 2010, Patient Rights (Scotland) Act 2011 and British Sign Language (Scotland) Act 2015. Public and Third Sector services will also be able to use contactSCOTLAND-BSL to contact a Deaf BSL user. While the contactSCOTLAND-BSL service will not remove the need for face-to-face interpreting provision, it will increase telephone accessibility between BSL users and public services.
Paul Tipling, BSL user form Greenock commented on the service, “That is really good to know that not only public bodies can be contacted but also charities and voluntary organisations are now included. … I no longer have to rely on someone to telephone for me. Making contact using contactSCOTLAND means I have clear communication in my terms.”
Andrew Dewey, Director – Sign Language Interactions said, “We are particularly pleased to be able to continue delivering this national relay interpreting service which is unique in the UK. Our primary aim is to provide equal access to Scotland’s 1,000s of Deaf BSL users. It’s easy to forget that just making a call to the council, for example, can be challenging if your main and preferred method of communication is sign language. ContactSCOTLAND-BSL bridges and closes that inequality gap.”
NOTES FOR EDITORS
Sign Language Interactions
Sign Language Interactions is a company that is well established with a proven track record of service delivery within the public, private and voluntary sector. In addition to providing communication support services, we also have experience in working with health boards, local authorities and other organisations to scope out local needs, pilot and deliver services. Sign Language Interactions has grown steadily from its formation. It is now one of the largest providers of language service professionals (LSPs), including sign language interpreters (face to face and on-line), electronic note-takers in the country.
Our mission is:
To facilitate communication between Deaf and hearing people, so that language is no longer a barrier to understanding and opportunities.
Sign Language Interactions
The VRS platform used by Sign Language Interactions is called MMX, provided by nWise (Sweden), the leading worldwide provider of telephony/telecommunications specifically for deaf and deafblind people and delivered and maintained by InterpreterNow (Beaconsfield, Buckinghamshire UK) who provide service management and technical support.
Download Press Release here >>> sli-CS-BSL press release <<<
Sign Language Interactions are proud to announce our new Video Remote Interpreting Service (VRI) ‘SLI-NOW!’ is now available.
VRI can be used when there is no other means to effective communication between a deaf BSL user and service provider (hearing).
Sign Language Interactions (Sli) Achieves ISO9001 Registration From The British Assessment Bureau
This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates Sign Language Interactions commitment to customer service and quality in delivery. Sign Language Interactions has now earned the right to display the coveted British Assessment Bureau ISO 9001 certification mark to demonstrate its conformance to the standard.
Andrew Dewey, Director said, “We are particularly pleased to have achieved ISO9001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates we can provide a quality solution from quotation to delivery.”
The benefits of registration to the ISO9001 standard include:-
- Streamlining an organisation’s procedures.
- Bringing consistency to an organisation’s service delivery.
- Reducing cost and rework.
- Improving an organisation’s management practices.
- Enhanced status.
- Competitive advantage.
Full press release can be downloaded here <<<
Press release 03/03/2016:
contactSCOTLAND-BSL has a double celebration this month – its first birthday and news that the Scottish government had decided to commission the service for a further three years and include the third sector.
The online Interpreting service, gives deaf people the same access to government services as hearing people, is delivered by a partnership of Sign Language Interactions, based from various locations across Scotland and InterpreterNow from the Deaf Health Charity SignHealth.
contactSCOTLAND-BSL, is funded by the Scottish Government and is managed by Sign Language Interactions, works via technology delivered and supported by InterpreterNow. The service runs on any internet-connected computer with a webcam, using its browser. It also runs on smartphones and tablets, using the free InterpreterNow Apps. Conversations are relayed between deaf users and hearing organisations by fully-qualified interpreters provided by Sign Language Interactions.
Deaf people can use contactScotland to contact around 130 public organisations, from local councils and GP surgeries to the NHS24 and the Police 101 (non-emergency) lines. Thousands of third sector organisations, including over 23,000 charities registered with OSCR, and voluntary groups can now also be contacted.
In just one year, the pioneering national service has transformed the lives of deaf people. Many have reported that the online interpreting service has literally moved them into the 21st century. Under a visionary Scottish Government, deaf people state they now have greater freedom and control over their lives.
Andrew Dewey, Director of Sign Language Interactions and John Maidens Managing Director of InterpreterNow said:
“We are very proud to have been partners in this groundbreaking pilot, which due to its success has now be given ministerial approval to move into full implementation. The uptake of the service has been really encouraging with calls averaging 100 per week.
We’re delighted that Sign Language Interactions and InterpreterNow have played such a significant part in making vital services as accessible to deaf people as they are to hearing people.”
Service user quote:
Paul Tipling, a contactSCOTLAND user from Greenock, said:
“Using contactSCOTLAND is brilliant as it provides access for me to use BSL rather than written English. I am now able to access numerous organisations when I need them and I no longer have to rely on someone to telephone for me.
“I can contact local voluntary groups, local disability organisations and make arrangements to attend meetings etc.
“Making contact using contactSCOTLAND means I have clear communication on my terms. It’s fantastic. I am really pleased with the service. Thank you so much. “
Contact information: Jennifer Dickson
We welcome Jennifer Dickson who recently took the post of Service Co-ordinator.
Jennifer brings with her an amazing amount of skill and talent and we look forward to continuing the high quality standards of service we have become known for.
Welcome aboard Jennifer
Sign Language Interactions are seeking to recruit a proactive, motivated and enthusiastic individual to play a key role in supporting the work of our organisation based in our Glasgow office.
Salary: £18,000 to £22,000 (DOE)
Salary info: 37.5 hours per week
Closing date: Friday 16th October 2015
Location: Kinning Park – Glasgow
The Service Co-ordinator post is a wide ranging, providing administrative support to ensure the smooth delivery of the SLi’s communication services provided throughout Scotland.
You will have a good eye for detail, with the ability to multi-task and prioritise tasks to meet deadlines. Good Microsoft Office skills are essential and experience of working in a Finance office environment while not essential would be advantageous. You will have excellent customer service, communication and interpersonal skills as you will be the first point of contact for all enquiries received by telephone or email into the office.
For an application pack please contact Matthew King by email: email@example.com or by post to Sign Language Interactions.
Closing date for receipt of completed applications is 12.00pm on Friday 16th October 2015.
Sign Language Interactions require a dedicated Service Coordinator to work in our Glasgow Office alongside our Finance and Administration Manager to ensure the delivery of a wide range of communication support services whilst managing the organisations facilities and daily activities
The post holder will be responsible to the Finance and Administration Manager.
Main tasks and responsibilities
Be a professional, welcoming first point of contact by phone, in person and email.
Assist with the continuing development and implementation of the office systems.
To coordinate bookings for all Language Service Professionals, taking the required steps to establish and ensure that the most appropriate communication support is put in place.
Assist with the scheduling and provision of the 24 hour on-call service
Assist the Finance and Administration Manager with aspects of the Finance process.
Maintain the organisations databases and records as required by the Finance and Administration Manager
File information as required whilst ensuring files are kept up to date.
Maintain a steady flow of information to the Company Director, Finance and Administration Manager.
Assist in the creation and maintenance of the monitoring processes, reports and records required by the Director, Finance and Administration Manager, Local Authorities and Health Boards.
Involvement in the development and maintenance of the organisations social media outlets including our website, Facebook and twitter.
Undertake any other tasks as required by the Finance and Administration Manager and Company Director.
Experience in an administrative post or a post with significant administrative responsibilities.
Proven Customer service/care experience
Proven experience of and ability in the use of Microsoft Office, Excel Spread sheets and databases
An efficient and effective communicator in person and in writing.
Ability to work under pressure and to tight deadlines.
Experienced in developing and maintaining office systems.
Good standard of literacy and numeracy – to record information accurately and deal with finance.
Initiative – ability to deal with queries in the absence of the Finance and Administration Manager and take appropriate action, ability to work independently
Organisational skills – Ability to work to deadlines and manage competing demands, working as a team member.
Experience of dealing effectively and appropriately with people at all levels and in all contexts
A commitment to Equal Opportunities