Service Co-ordinator Vacancy

Service Co-ordinator

Sign Language Interactions are seeking to recruit a proactive, motivated and enthusiastic individual to play a key role in supporting the work of our organisation based in our Glasgow office.

Salary: £18,000 to £22,000 (DOE)
Salary info: 37.5 hours per week
Closing date: Friday 16th October 2015
Location: Kinning Park – Glasgow

The Service Co-ordinator post is a wide ranging, providing administrative support to ensure the smooth delivery of the SLi’s communication services provided throughout Scotland.

You will have a good eye for detail, with the ability to multi-task and prioritise tasks to meet deadlines. Good Microsoft Office skills are essential and experience of working in a Finance office environment while not essential would be advantageous. You will have excellent customer service, communication and interpersonal skills as you will be the first point of contact for all enquiries received by telephone or email into the office.

For an application pack please contact Matthew King by email: admin@signlanguageinteractions.com or by post to Sign Language Interactions.

Closing date for receipt of completed applications is 12.00pm on Friday 16th October 2015.

 

Role Description

Sign Language Interactions require a dedicated Service Coordinator to work in our Glasgow Office alongside our Finance and Administration Manager to ensure the delivery of a wide range of communication support services whilst managing the organisations facilities and daily activities

The post holder will be responsible to the Finance and Administration Manager.

Main tasks and responsibilities

Be a professional, welcoming first point of contact by phone, in person and email.
Assist with the continuing development and implementation of the office systems.
To coordinate bookings for all Language Service Professionals, taking the required steps to establish and ensure that the most appropriate communication support is put in place.
Assist with the scheduling and provision of the 24 hour on-call service
Assist the Finance and Administration Manager with aspects of the Finance process.
Maintain the organisations databases and records as required by the Finance and Administration Manager
File information as required whilst ensuring files are kept up to date.
Maintain a steady flow of information to the Company Director, Finance and Administration Manager.
Assist in the creation and maintenance of the monitoring processes, reports and records required by the Director, Finance and Administration Manager, Local Authorities and Health Boards.
Involvement in the development and maintenance of the organisations social media outlets including our website, Facebook and twitter.
Undertake any other tasks as required by the Finance and Administration Manager and Company Director.

Person Specification

Essential/Desirable

Experience in an administrative post or a post with significant administrative responsibilities.
Proven Customer service/care experience
Proven experience of and ability in the use of Microsoft Office, Excel Spread sheets and databases
An efficient and effective communicator in person and in writing.
Ability to work under pressure and to tight deadlines.
Experienced in developing and maintaining office systems.
Good standard of literacy and numeracy – to record information accurately and deal with finance.
Initiative – ability to deal with queries in the absence of the Finance and Administration Manager and take appropriate action, ability to work independently
Organisational skills – Ability to work to deadlines and manage competing demands, working as a team member.
Experience of dealing effectively and appropriately with people at all levels and in all contexts
A commitment to Equal Opportunities